We want you to be completely satisfied with your purchase! If for any reason you are not satisfied, we offer a return policy with the following conditions:

1. Return Timeframe:
You have 14 days from the day your order is delivered to initiate a return.

2. Return Process:
To begin the return process, please email us at info@shanshuijade.com with your order number and reason for return. We will guide you through the next steps.

3. Condition of Item:
To be eligible for a return, the item must be in the same condition as it was when you received it. This means the item should be unused, undamaged, and in its original packaging.

4. Return Shipping:
The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service to ensure your return reaches us safely. We are not responsible for lost packages.

5. Refund Process:
Once we receive your returned item, we will inspect it to confirm it meets our return policy requirements. If approved, we will notify you and issue a refund within 7 days. The refund will be issued to the original payment method used for the purchase.

6. Non-Returnable Items:
Please note that certain items may not be eligible for return due to health and safety regulations, or other specific conditions. If this applies to your purchase, you will be notified at the time of your return request.

If you have any further questions about our return policy or need assistance with your return, please don’t hesitate to contact us at info@shanshuijade.com.

Thank you for choosing Shanshui Jade!